Welcome to the new world of AVbyUSB's "Terms and Conditions". You might think what is so "new" , as Terms and Conditions are boring. Some organizations display all the “not so good” stuff , which customers do not like to hear or read about their purchase(s) in their terms and conditions .These conditions are either written on a huge paragraph in a very small font(may need a  magnifier ) , so that it kills a readers interest to understand them. Other hand, certain organizations do not even mention anything, as they don’t seem these to be important. AVbyUSB is completely against these practices. All our terms and conditions are presented in a large, easy to read font for your convenience. Our terms and conditions are subject to change at any time without prior written notice, please check these carefully when required. If you notice anything is missing or need further clarification(s,) as always our team is happy to assist and feel free to CONTACT US.

Our Trading Credentials

       Maharshi Pty Ltd

                T/A

www.AVbyUSB.com.au  AKA  AVbyUSB

ABN: 24 635272365 , ACN: 635272365

Established : August 2020. Yup AVbyUSB is a COVID baby

Pricing on Our Website

All prices listed on this site are in Australian Dollars (AUD) and includes GST(10%). We ensure that our pricing listed on our website is true, accurate and updated on a regular basis. If there are any pricing fluctuations , we adhere to the purchase price for the products that are already placed. However, any additional units are reflected as per amended pricing. By chance, If an ordered item is not in stock at our warehouse or with our suppliers, we will advice you of an ETA. Else we are happy to offer you a replacement model . Else if we cannot provide you a product that does not meet your expected delivery times or any replacement  product, we are happy to organize a refund. The best way to discuss stock is to TALK TO US prior to placing an order so that our team can check and process your order accordingly.

Special promotions or discounts

AVbyUSB do offer special or promotional pricing at certain times. In certain situations,  vendors or distributors do run promotions which we pass them onto our customers. The promotional pricing is carried for certain  time frame only.  We at AVbyUSB will advertise all the promotions made available to us and pass on discounts to our customers/clients. These promotions do have certain expiry period or continued until stock lasts. Promotions may end abruptly  without any prior notice. We do not guarantee nor hold any responsibility of these promotions time frames nor stock. You are welcome to check with us before placing an order  on a promotion.

Clearence Stock

Clearence stock is a bit different to that of promotional stock. Usually end of line (EOL)  products are marked for clearance. In some scenarios we do mark refurbished and Ex-demo units as Clearence stock.  Warranty on Clearence products may vary to that of standard  or promotional stock. AVbyUSB adheres to warranty provided by the manufacturer in these instances. Further, warranty claim (if any) has to be logged through AVbyUSB.

Courier/Delivery

AVbyUSB sources products from multiple vendors and distributors which are located at various parts of Australia. In certain situations , products have to be dispatched from respective international warehouses. Primarily our courier depends on below scenarios:

• In-stock items at AVbyUSB: Generally  goods are couriered with-in 24 hours of order placement. We use multiple carriers such as Auspost , Couriers please etc. Of course we do experience exceptional scenarios such as courier driver did not turn up nor unit not is not picked up for any other reason(s). If these scenarios come up, we make to inform our customers at the earliest possible time frame.
• In stock at Distributor/Manufacturer Warehouse (with in Australia): All these orders are forwarded to the respective distributor or manufacturer for processing. Generally, these orders are dispatched with in 48 hours of processing. They also do experience exceptional scenarios such as courier driver did not turn up nor unit not is not picked up for any other reason(s). If these scenarios come up, we make to inform our customers at the earliest possible time frame.
• In stock at Distributor/Manufacturer Warehouse (Overseas): In these scenarios orders are forwarded to respective international team, where orders are generally dispatched with-in 36 hours of confirmation. Delivery time frames may vary for these orders, which our team will inform you on the whereabouts of the order.

Delivery Requirements

To ensure successful delivery of the order, please note:

• Provide a correct physical delivery address with clear instructions.
• We do not ship to PO box addresses.

Note:  Generally couriers are delivered on weekdays and arrive between 8:30am to 5:30pm. We often get instructions such as “Call me when driver arrives”. Unfortunately , courier drivers are out of our control and they may or may not contact you as instructed.

Address Changes and Liability

• If an incorrect delivery address is provided to us at the time of order and the item has been dispatched, do reach out to us at the earliest. While we will attempt to accommodate address changes, we cannot guarantee or accept any liability for products as in these scenarios,  order(s) is out of our control.
• We advise double-checking all delivery information before finalizing your order to avoid any potential issues or delays.

Payments

AVbyUSB is currently accepting below mode of payments:

• Credit/Debit Card (All Major cards accepted, without any surcharge)
• PayPal
• Electronic Funds Transfer (EFT)
• PayID(Mobile number or Email ID)
• PayPal Payin4
• AfterPay ($500-$3000 limit)
• Cash (Not preferred ,unless insisted)

Any new payment modes added,  will be amended accordingly.

Order Cancellation(s)

If you have placed an order for an incorrect item or have any concerns regarding the products you ordered, please contact us as soon as possible and include your Order ID for reference. Orders typically require 1–3 hours for processing, though this may vary depending on the time of day.

We will do our best to assist with order cancellations prior to dispatch. However, if your order has already been dispatched(either from our or distributors warehouse), we will need to wait until it is delivered before proceeding further. In such cases, it is the customer’s responsibility to arrange the return courier. Exceptions may apply and can be discussed with our team.

If you wish to cancel part or all of your order and request a refund, we will process it accordingly. Please note that merchant fees charged by the payment issuer are non-refundable.

Should you have any questions or require assistance, our team is here to help.

Returns

Acceptance of product returns is subject solely to the discretion of the distributor or manufacturer. Returns are generally only permitted if the product is found to be faulty or non-functional upon arrival,commonly referred to as "Dead on Arrival" (DOA).

In the event that a return is authorized, customers are responsible for arranging the return shipment, including any associated shipping costs. AVbyUSB will provide the appropriate return address and any necessary instructions to facilitate the process.

To ensure the safe and reliable return of products, we strongly recommend using a trackable courier service for all shipments. Utilizing a trackable service allows both parties to monitor the parcel’s location and status throughout the delivery process, providing added peace of mind in case of any issues such as a missing or delayed package.

If you have questions about our returns policy or require assistance with a return, please do not hesitate to contact our support team. We are committed to providing clear guidance and support throughout the returns process.

Restocking Fees

Orders shipped directly from the AVbyUSB warehouse are not subject to any restocking fees in the event of a return. However, for orders dispatched from our distributors’ or manufacturers’ warehouses, a restocking fee may apply. This fee typically ranges from 10% to 25% of the total invoice amount, depending on the policies of the respective distributor or manufacturer.

We strongly encourage all customers to carefully review product details and confirm their selections before finalizing an order. Taking the time to make informed decisions helps prevent potential inconvenience and avoids unnecessary additional charges associated with returns.

If you have any questions about a product or need assistance prior to placing your order, please feel free to contact our team. We are here to provide guidance and ensure you have all the information you need to make the best purchasing decision.